I pay monthly for a Google Nest Aware subscription. I have 7 cameras to protect my home. One of these cameras has duplicated itself 6 times and all show as "offline". I've spent over 2 hours on the phone with tier 1 support, senior support and now I'm stuck in an endless email support loop for the last 4 weeks of "Engineering is looking into it. We don't have an ETA". I've asked for managers and been denied. Finally I got pushed to the escalation team and I'm still getting "Engineering is looking into it. We don't have an ETA". I have asked repeatedly to have google remove the 6 dead orphaned cameras and nobody seems to care enough to help. Ive asked for refunds to my monthly subscription for broken service and been denied. I want one of 2 things. I either want the dead cameras removed from my account (preferred) or I want to be comped fully for my monthly subscription until they fix my issue with paid service. The dead orphaned cameras cannot be removed by me. 1st level, senior level and escalation support all all trained to say the same thing. "Engineering is looking into it. We dont have an ETA" and they completely ignore my refund request.
