After 1.5 years, my Doorbell is peeling. Google won't help/replace bezel. What are my options?

[JohnF]

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Original poster: Lindsay Aspegren 

After 1.5 years of problem free use, my Doorbell is peeling. This seems like either substandard materials or a manufacturing issue. I contacted Google Support via Chat. Google won't help/replace bezel. This seems unconscionable to me. A $249 doorbell should last longer. This confirms my big fear in buying anything from a company like Google that doesn't understand quality and assume that making hardware is easy. See pic below:

[JohnF]

Hi there, Lindsay Aspegren.

I am terribly sorry to hear that your Nest Hello Doorbell has been cracking and peeling! I can imagine this has been a very frustrating experience for you. However, I would love to look into this further for you!

 

I will be reaching out to your email on file to collect some information. Please look out for my email and respond with the requested information as soon as you can. Thank you for your patience!

Here is your Case Number: 0-5524000031689

 

-from Brad C. (Community Specialist)