All Nest devices went offline at the same time - except one

[lenorekerber]

All Nest devices went offline at the same time - except one - how could that happen?  How can I fix it remotely?  Thermostat, keyless entry, interior camera, exterior camera.  The front door camera (on doorbell) is still working.

[zoeuvre]

Hi lenorekerber,
 

Thanks for reaching out to us, and I’m sorry to hear about the situation. 
 

A few questions: Does your Nest Products show offline in the Nest or Google Home app or indicated on the Nest device? Has there been any recent change in the home Wi-Fi network? Also, Is the Wi-Fi router or access point within a reasonable range (1 to 15 meters) of between three to fifty feet from the Nest devices?

I’ll look forward to your response. 

Best,

Zoe

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni