05-02-2023 07:42 AM
I'm trying to set up the activity zones - I don't see an option. Plus I've NEVER had video recorded. I'm hoping paying out for nest aware addresses the issues.
05-02-2023 07:56 AM - edited 05-02-2023 03:17 PM
These Google Nest Help topics on Nest Aware may help:
https://support.google.com/googlenest/answer/9681538
https://support.google.com/googlenest/answer/9233159
And this link on Nest Aware from the Google Store:
https://store.google.com/us/product/nest_aware
And this link on Activity Zones:
05-03-2023 09:00 AM
How do I pay for nest aware?
05-03-2023 09:16 AM
You buy a subscription, with a monthly or yearly charge, against your credit card or against Google Pay. (We don't use Google Pay, so I don't know how that works.). See the Google Store link I provided earlier.
05-06-2023 06:31 PM
Hi folks,
Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.
I appreciate your help here, MplsCustomer!
Thanks,
JT
05-09-2023 08:18 PM
Hey there,
It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.
Regards,
JT
05-11-2023 07:04 AM
Thx JT< not really sure what happened, but all of a sudden, all the missing options appeared! I have zones now. Pictures of DB visitors is still debateable and I'm trying to get it to stop recording familiar faces ( there are 6 versions of me, btw) and only record strangers, animals and packages
05-13-2023 03:52 PM
Hi CO42,
You’re welcome! You should be able to turn off the familiar face setting in the Nest app or Google Home app. May I know what’s the model of your camera? To learn more, take a look at this guide: Familiar face detection.
Let me know if you need anything else.
Thanks,
JT
05-16-2023 06:58 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
Regards,
Juni
05-17-2023 07:01 PM
Hello there,
Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Juni
05-10-2023 10:58 PM
Hi there,
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
JT