Nest 2nd Gen - 2 chimes each connected to the transformer

[Hans007]

The provided wiring diagrams all identify one chime for the chime puck to be installed or if two chimes (the second chime connects to the first in a wiring chain) then you install the puck in the first chime box directly connected to the transformer. There is little to no information for my set up which is two chime boxes, both directly connected to the transformer… I’ve seen another post with the same issue as myself and no matter which chime box you attach the puck to, the other box will act up…

Seems like the obvious solution is to get a second puck and install it in the second chime box… problem is Google doesn’t send out chime pucks… only full doorbells for replacement… so unless anyone has any ideas I see my options as:

1 - disconnect one chime box and install as normal (not going with that option because there is a reason we have two chime boxes)

2 - rewire my entire doorbell system (not an option)

3 - return and go with another doorbell camera company that works

if anyone knows how to get a second puck (again, Google doesn’t sell these apart from buying a second doorbell) or how to get around this problem that would be most appreciated…

[MplsCustomer]

@Hans007 

Have you tried just connecting the "chime puck" to one of your chimes?

"The chime connector allows the chime's wires to deliver constant power to the Nest Doorbell (wired, 2nd gen) and Nest Doorbell (wired) and protects your chime from damage." (https://support.google.com/googlenest/answer/9247132?)

Depending on exactly how your chimes are wired (compared to the other customer, who couldn't get it to work), perhaps connecting the "chime puck" to one of your chimes will provide that continuous power.

[MplsCustomer]

@Hans007 

Have you tried just connecting the "chime puck" to just one of your chimes?

Google Nest says: "The chime connector allows the chime’s wires to deliver constant power to the Nest Doorbell (wired) and protects your chime from damage." (https://support.google.com/googlenest/answer/9247132)

Depending on exactly how YOUR chimes are wired (as compared to the other customer whom you referenced), perhaps it will provide your doorbell with the constant power it needs.

[Hans007]

Hi… I have the same issue as the customer I referenced unfortunately, both chimes are independently wired to the transformer 

[MplsCustomer]

@Hans007 

You could try contacting Support to see if they'll provide you with a second "chime puck", starting with this link:

https://support.google.com/googlenest/gethelp

[Juni]

Hi folks,

Thanks for the help here, MplsCustomer

Hans007, thanks for reaching out. Have you had the chance to contact our support team as suggested by MplsCustomer? If so, how did it go? Let me know if you need help.

Regards,

Juni

[Juni]

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni