12-13-2022 02:01 PM - edited 12-13-2022 02:04 PM
We bought a Nest battery doorbell in July. The motion sensing does not work, no notifications of movement, but it shows on the events once in a while. Is there another app I can use for it since the Home app doesn't work? It appears to be a common problem with the battery doorbell that Google does not know how to rectify. Thanks.
12-19-2022 11:02 AM
Hi there,
Thank you for your feedback on this, I fully understand the frustrations of not having your new Nest cams in the Nest app like you may be used too. However, you can now use the Google Home web app to view your cameras and doorbells.
The new Nest cameras and doorbell are exclusive to the home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support.
Best regards,
Brad
12-27-2022 08:41 AM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
12-28-2022 08:58 AM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad