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Specific Cameras Dropping Connectivity

Kcmp
Community Member

For the past week, three of my cameras keep dropping Wifi. The amount of time that it stays off is completely random. It's pretty frustrating as I've tried all troubleshooting minus factory data reset. The cameras, (3 out of eight)😎 😎Are all plugged in and have worked flawlessly for the past couple of years. It shouldn't be weather related as other outdoor cameras are just fine. Also shouldn't be an internet issue as internet is extremely fast with a decent quality modem, router and mesh system (all Netgear). Any ideas? Like I said, this just started. I've also checked all apps and equipment for updates.

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad