Another Nest doorbell connection issue

[dbroon]

Another Nest doorbell connection issue. 

Purchased a Nest battery doorbell a few weeks ago and just got round to setting it up 

Can't get it to connect to Google Home. Tried all the suggestions in previous posts -

Reinstall Home

Create new home network

Factory reset doorbell

Reboot of router

Nothing seems to work. 

Any other suggestions before it gets returned to the shop and I try another make 

Thanks

[MplsCustomer]

@dbroon 

What exactly happens when you go to the Google Home app, and select adding a device, and select doorbell as the device you want to add?

Are Google Nest's instructions helpful?

https://support.google.com/googlenest/answer/10732535

[dbroon]

It's not connecting through Google Home. Just getting a msg to make sure phone and doorbell are in close proximity. Tries to add the doorbell to the home network but fails. 

[MplsCustomer]

@dbroon 

You could try this troubleshooting topic:

https://support.google.com/googlenest/answer/9240048

Or try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Jenelyn_O]

Hi there,

@dbroon, thanks for reaching out. I just want to check if you managed to see the response above. Were you able to visit the links provided above? Did you try some troubleshooting steps there, or did you contact our support team? Please let us know how it goes.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn