I need to speak to a live agent. my nest Dropcam will be no longer supported but I would like a replacement as an outdoor cam rather than indoor? please
Good luck Cindy they have gone from nest original company to google and have destroyed the customer service, I've been waiting 1 month so far for a replacement flood camera and we sent back the failed one month ago and now no PHONE SUPPORT, ITS JUST WRONG GOOGLE..... Cindy I would look for a different product company that has true honest support not this BS
Google Nest's only option for contacting Support (except in Australia, where by law they have to have a phone number) is to start with the link below. On the "Resources" page, do NOT click on any of the reference links; instead, click "Next step" to get to the page where you select contact options (phone or chat).
However, Support may not be ready to answer your question about today's Dropcam announcement; they say "We will contact eligible Nest Dropcam users with instructions on how to redeem this offer."
Hi I cant get in touch with anyone about this drop cam discontinuing situation or how to get the replacement. Also, is the replacement free? Is there a phone number I can call? thx
Google Nest, unfortunately, does not publish a support phone number. You have to go to the Support link above, where you will get options for a phone callback or chat (see my earlier post above).
Hopefully someone can help me. I too have been trying to get ahold of Nest. I used to be able but now that has all changed. I have a new nest thermostats 3rd generation and I do not have wi fi hooked up yet. Can the thermostat be set manually without using wifi? I tried with no luck. Maybe there is a trick to this. Thank you
I have 4 dropcams / nest whatever you want to call it, I tried to select 2 free cameras, it would not allow it . Been trying for almost 2 weeks to contact someone , no phone number and chat never works, worst service ever. Unbelievable. My company is building a new google facility in AZ and I will sure try and speak to someone to tell them what crappy customer service they have hopefully.
I was able to click-1 and I received it, however it states you can get up to 2 free cameras, these guys are a joke. Gotta reply from Diego, it said … nothing, plenty of ways to contact us but it was the same crap. Must be overseas as usual.
The email I received from google states that you will receive a free google cam if you have dropcams. It further states that if you have more than 1 dropcam you will receive max of 2 google cams, it only gave me the option to add 1 to the cart , I have 4 dropcams/nest cams. I’m trying to figure out how to get the 2nd free google cam, this is the worst customer service EVER!! I would rather talk to the IRS.
Same thing happened to me!! I have 3 nest cams and only got 1 free one at checkout. How dare they have such crappy customer service after I've been a customer for almost 10 years paying monthly fees for this subscription. Google, you've lost me as a customer!
The email I received from google states that you will receive a free google cam if you have dropcams. It further states that if you have more than 1 dropcam you will receive max of 2 google cams, it only gave me the option to add 1 to the cart , I have 4 dropcams/nest cams. I’m trying to figure out how to get the 2nd free google cam, this is the worst customer service EVER!! I would rather talk to the IRS.
My husband has an account with Google Nest for our cameras and he has since passed away. I had Best Buy Geek Squad come to the house, reset the cameras but I need to know how to work the billing? Could someone please call me at 509-263-9033. Thank You, Shirley Prisco
Google Nest will not call you based on a post in this forum. See the Support link in my April 7 post above, along with subsequent posts about how to use the Support link.
