Another peeling Nest Doorbell

[Alhasan]

I've had a Ring doorbell and a Nest Doorbell for the exact same amount of time on my two properties, why is it that the Nest product quality is inferior? Really bummed about this.

[Millse03]

I have the same problem.  Don't try and clean it as water will enter the screen.

[EdxxyRN]

Mine is the same and it stopped working after 2 years. Really sad

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[Alhasan]

Hi Brad, why is it that there are hundreds of complaints about this same exact issue from all across north america, yet nest/ google refuses to action the problem or create a procedure for this very frequent and not so rare defect? 

[Brad]

@Alhasan

Thank you for filling out your form! A higher tier of support will be reaching out to you with further assistance. Thank you for your patience.

Best regards,

Brad

[Alhasan]

Hi Brad,

I had someone offer a solution but then after I chose one of the two available solutions, they disappeared and stopped responding? 🫤

[janthadeus]

Hey Alhasan,

I'll make a follow up with our team. Please hang in there — I'll get back to you as soon as I have something to share.

I appreciate the help here, Brad and Emerson.

Thanks,

JT

[janthadeus]

Hi there, 
 

I’ve checked your case and I’m glad to inform you that our team has processed your replacement. Please check your email for more information about it. Please let me know if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help. 

Cheers,

JT

[EmersonB]

Hi everyone,

@Millse03 and @EdxxyRN It's us again. I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Brad.

Thanks,
Emerson

[EdxxyRN]

Hi Ebedia,

I just fill out the form. Thank you for your help.

[janthadeus]

Hey EdxxyRN,

Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

JT