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Back plate for google nest doorbell (wired) back plate

Yoshy
Community Member

Is it possible to obtain a factory back plate? One of the tabs broke during replacement of the trim on my door.

5 REPLIES 5

SteveT1
Community Specialist
Community Specialist

Hi Yoshy,

 

Thanks for reaching out. While the back plate for the Nest doorbell (wired) isn't sold separately, we'd like to check for other options. When and where did you purchase your Nest Doorbell (wired)? Also, are you in the same country where you purchased it?

 

You can also reach out directly to our Google Support team for assistance.

 

Cheers,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

 

Thanks,
Steve

Yoshy
Community Member

It's out of warranty, and I can't find them anywhere. I talked to the support team and they were no help. 

SteveT1
Community Specialist
Community Specialist

Hi Yoshy,

 

We understand where you’re coming from. However, we won’t be able to process a replacement for your accessory since this is already out of warranty. You can reach our Google Nest Support team for further assistance.

 

We’ll be here if there’s anything else.

 

Regards,

Steve

Yoshy
Community Member

I talked to them,, They told me to try Facebook market place..... kinda wack if you ask me.