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Backplate replacement

ElenaY
Community Member

Hi, could I please buy a replacement backplate for google Nest Hello door bell. Someone decided to try and steal out bell and instead ended up damaging the backplate in the process...Good news it they did not steal the bell bad news is the back plate is broke and I really need a new one before the rain damage the bell and wires. 

5 REPLIES 5

EmptyNester
Gold Product Expert
Gold Product Expert

Hello ElenaY,  I'm an end user like you.  Since this is a user forum, Google will not respond here.  But I do know that Google will not sell replacement parts for any of their camera products.   It is a very sad state in my opinion.  If you search on this forum you will see many people have tried in the last year with the same request.     If you want to talk to someone at Google you can open a support ticket and see if you can get a different answer:  Here is the link to start the process to speak with someone.

https://support.google.com/googlenest/gethelp

 

That's a shame...surely that's quite a common issue and given the price of these bells you would expect to be able to buy replacement parts not the whole £200 bell again

Ebedia
Community Specialist
Community Specialist

Hi everyone,
 

@ElenaY we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

 

@EmptyNester and @janthadeus thanks for your help.

 

Regards,

Emerson

janthadeus
Community Specialist
Community Specialist

Hey folks,
 

Oh no! We’re sorry to hear that. Let’s check — could you fill out this form and let me know once you’re done?

 

Thanks for your help, EmptyNester.
 

Best,

JT

Hi, I have filled in the form