Battery camera won't connect to new google router system

[ASEnvironmental]

I recently purchased the google router with a wireless point system along with a couple of battery cameras.  I was able to connect the cameras to my wifi but it would only connect to the router, not the point closer to the cameras.

After some troubleshooting, it was determined the point had an internal issue and I needed to exchange and router with a new one.  I brought the new google wifi system and when I try to connect the cameras it won't do so.  Even when I scan QR codes for each camera I can't find either of them.

Is this because I didn't disconnect them or do a factory reset from the oil router system in the home app prior to using the new router components?

[MH]

I think I have the same problem...

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.