Battery doorbell and camera battery depleting quickly

[doublesploot]

I have 2 Nest battery cameras and a battery doorbell that are connected to a Nest Wifi mesh network. In the 6 months I've had them, battery life would be able 2-3 months. Just this last week, all 3 devices batteries would deplete extremely quickly, and then when fully charged last about 2 days before running flat. In this time there has been no change to their location, no change to number of events (about 10/day), and no change to recording settings. I have factory rest the entire wifi network, each device, and re-created the home. I have turned off any event recording and it still depletes the same rate. I've noticed that the cameras and doorbells have really high download usage - like 2.5-4gb per day, even when event recording is turned off. Has anyone noticed this? I am thinking the only possibility is it is related to recent firmware changes. Any solutions?

[rosecity]

I'm having this same problem with my battery Nest doorbell. Used to last 2-3 months, now lasts less than 2 days, started in the last week.

[Anonymous]

My cameras use obscene amounts of data even when switched off as in connected to wifi but not recording events. Google gave me the runaround for 3 months trying to fix it. Google just constantly lied to me and made my interactions with them utter hell. 70 emails and 20 phone calls at least and no fix or explanation.... Hope you find a fix if you do could you share it here please

[Lance_L]

Hi everyone,

Thanks for posting in our Community. I’m sorry to hear that your Nest devices aren’t working properly. Let’s check it out.

@doublesploot, Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

@rosecity and @Anonymous, if you haven’t done so already, follow the steps below to completely isolate the battery issue:

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the device and then connect it to the USB cable and power adapter.
3. Locate the reset pinhole on the back of the camera.
4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.
5. Release the button. Your device will return to its factory settings.
6. After the factory reset, your device will appear as "Offline" in the app until you remove it.
7. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm.
8. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
9. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
10. Cellular data should be turned off.
11. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
12. Start adding the device back to the Google Home app.

Keep me posted.

Best,

Lance

[Lance_L]

Hello everyone,

I’m checking in to see if you still need any assistance. Have you had a chance to try the suggestion above? If so, how did it work out?

Regards,

Lance

[doublesploot]

It seems to have spontaneously solved itself… not sure why but won’t question it 

[Lance_L]

Hey doublesploot,

That's awesome — I’m glad to hear that your issue is fixed. 

@rosecity and @Anonymous, buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Cheers,

Lance

[Lance_L]

Hey everyone,

@rosecity and @Anonymous, we haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Lance