Nest doorbell no video at all

[JasonDL]

Google Nest Doorbell, purchased in November 2021. Doorbell displays no video and has not for at least one month. No live video, no video history, no triggered events. If I stand in front of the camera, the green light comes on indicating I have triggered the doorbell but no event will be recorded. If I press the doorbell, an event is recorded but no video is ever loaded to the server. Error messages include "Live view unavailable" for live view, and "Video not yet available" for all recorded video no matter how old.

I have tried reconnecting the WiFi, restarting the device, factory reset of the device, and various other fixes found in Google community forums. All failed so far. This must be an issue with the code.

[Lance_L]

Hi JasonDL,

Thanks for posting and for sharing what you’ve done to have your concern resolved. I apologize that the camera isn’t working.

A few questions: what type of Nest cameras do you have? Do you have an iOS or Android device? Does the issue occur on multiple mobile devices or cameras? Also, are you using the Google Home or the Nest app?

Keep me posted.

Best,

Lance

[JasonDL]

I have only the nest doorbell battery camera. We use Android devices. It does not work on either android phone we have, nor on the Google home display we have. All show black screens or an error.

[zoeuvre]

Hi folks, 

I wanted to stop by and see how I could help.

@JasonDL, thanks for the follow-up information. By any chance, have you already checked the battery level of your Nest Doorbell? If not, check for its state on the Google Home app by following the steps below: 

1. Tap Favorites or Devices.
2. Select the camera from the list of devices.
3. Tap Settings.
4. Under Device features, tap Battery.

I’ll look forward to your response. 

I appreciate your help, Lance. 

Regards,

Zoe

[JasonDL]

It had 3 weeks/68% of battery life at the time of these tests

[Lance_L]

Hi JasonDL,

I'm sorry for the delay. Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

Thanks for the help, Zoe.

Cheers,

Lance

[Lance_L]

Hello JasonDL,

We haven't received your form. Have you had a chance to fill it out? Just in case, here's the link.

Best,

Lance

[Lance_L]

Hey JasonDL,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Regards,

Lance