Battery draining overnight

[Debarlene]

Our doorbell was working perfectly.  We have had it since around December it is now August.  I charged the battery until it said it was fully charged.  The next morning it said it needed charged again.  We were having internet issues so blamed it on that and fully charged it again.  This morning it is giving me a low battery message with no internet issues?  It is not cold or hot here.  Today's temp = 64 F.  Any suggestions?

[Debarlene]

Update:.    I chatted with customer service they had me restart door bell, remove device, add device.  Day 2 working perfectly.

[Brad]

Hey folks, 

I just wanted to thank you for your patience, and I am sorry to hear that you're experiencing troubles with charging your device! I know that keeping your Nest Camera or Doorbell charged is very important, and I would love to help you out.

When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the Best Charging Practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest Doorbell or Camera!

Best regards,

Brad

[janthadeus]

Hey folks!

Thanks for your help here, Brad.

I want to make sure you're all good — how did the steps go?

Regards,
JT

[janthadeus]

Hi Debarlene,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT