Battery life

[Saracen]

I charged my Nest Doorbell battery on Tuesday, but today received an alert on my phone saying "Low Battery - 1 week left - charge soon". When I log in to Google Home, it's showing 77% battery left.

I bought it at the end of April and it's needed charging at least twice in that time.

[RXShorty]

Hi @Saracen 

It depends on how busy your area is and how your settings are configured.

Expected battery life

Battery life will depend on factors including activity, temperature, and selected camera settings. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios.

Nest Doorbell (battery)

• Busy - About 1 month battery life (about 25 - 30 recorded events per day)
• Typical - About 2.5 months battery life (about 13 - 16 recorded events per day)
• Quiet - About 6 months battery life (about 2 - 5 recorded events per day)

You can try setting a smaller zone when it has to activate or enable battery saving.
Also, you can lower the video quality.

Check THIS website to find out more about these settings.

[Saracen]

Is battery life dependant on everything the camera sees or just the alert area ?
It's currently facing my driveway and a fairly busy road, but the alert area is limited to my curtilage, so passing cars and pedestrians don't create alerts. I would guess I only get 2 or 3 alerts a day, for me and delivery drivers.

[EmersonB]

Hi everyone,

@Saracen, thanks for reaching out here in the Community and we appreciate the information you have shared. We would recommend you to create an activity zone to filter your alerts. Let us know if you have more questions in mind.

I appreciate the help, RXShorty.

Regards,

Emerson

[EmersonB]

Hello Saracen,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? Were you able to read the information and check the link I've shared? In case you have an update, you know where to find us.

Thanks,
Emerson

[Saracen]

Unfortunately it is still not acting as I would like. I can't check the current battery level as it is showing as offline in the app and on Google Home. I'm still getting doorbell alerts to my phone though, so not sure why it's showing offline.

[Lance_L]

Hi Saracen,

I’m sorry for the delay, and thanks for posting — let's get this sorted out.

To completely isolate the battery issue, let´s factory reset the device. Follow the steps below:

1. Save any video history from the doorbell, if any. Follow this guide.
2. Unmount the doorbell and then connect it to the USB cable and power adapter.
3. Locate the reset pinhole on the back of the doorbell.
   Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
5. Release the button. Your doorbell will restore to its factory settings.
6. After the factory reset, your doorbell will appear as "Offline" in the app until you remove it.
7. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm.
8. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
9. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
10. Cellular data should be turned off.
11. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
12. Start adding the device back to the Google Home app.

Let me know how it goes.

I appreciate the help, RXShorty and EmersonB.

Best, 

Lance

[EmersonB]

Hello folks,

@Saracen, we're bumping up this thread to make sure that everything is all good here. Were you able to perform the steps we're suggesting? We'd be glad to hear from you.

I appreciate your response, Lance.
 
Thanks, 
Emerson

[EmersonB]

Hey everybody,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Regards, 
Emerson

[Saracen]

Sorry, not been able to put any time aside to look into this. Please keep the thread open as I should be available next week to look into it and follow the suggestions.

[EmersonB]

Hey Saracen,

We appreciate your response here. Sounds like a plan. We'll keep this thread open and wait for your update.

Best, 

Emerson

[EmersonB]

Hello Saracen,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
  
Thanks, 
Emerson

[EmersonB]

Hi Saracen,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
   
Regards,
Emerson