cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest hello solid green light

Elev8
Community Member

About 3 weeks ago my nest hello started began showing as offline in the nest app. The camera itself has a solid green led light but doesn't respond to anything. Reset doesn't work. Factory reset doesn't work. I opened a support ticket with Google. They agreed the device needed to be replaced but said it went out of warranty on July 9 (support request was initiated July 11). I proved that this issue began weeks ago but they don't seem to care. 

 

Is google support always this bad? Has anyone been able to fix this issue? I see other similar threads but no resolution.

14 REPLIES 14

EmptyNester
Gold Product Expert
Gold Product Expert

Hi Elev8, I'm and end user like you.  That is an unfortunate story.  I will try and get someone else to read this and see if a better response can happen but no promises. 

Hi EmptyNester, thanks for that. Any help would be appreciated.

EdmondB
Community Specialist
Community Specialist

Hi Elev8,

 

I'm sorry to hear about your experience on your Nest Hello doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for the help, @EmptyNester.

 

Thanks,

Edmond

Elev8
Community Member

Hi EdmondB, thanks for reaching out. I've filled out the form as requested.

EdmondB
Community Specialist
Community Specialist

Hello Elev8,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread.

Best,
Edmond

Elev8
Community Member

Hi EdmondB,

Thanks for the update. I look forward to working with the team to reach a resolution. 

EdmondB
Community Specialist
Community Specialist

Hello there,

Sounds like a plan. Please keep an eye on your inbox as someone will get back in touch with you soon. 

Thanks,
Edmond

Elev8
Community Member

Hi EdmondB,

Nothing yet but I'll continue to monitor. Thanks!

zoeuvre
Community Specialist
Community Specialist

Hi folks,

 

@Elev8, thanks for keeping us in the loop. We want to make sure that everything will be taken care of —  We’ll keep this thread open and wait for your update.
 

Regards,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hey there, 

 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Kind regards,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi there Elev8,

 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

Cheers,

Zoe

Elev8
Community Member

Hi Zoe,

 

Thankfully the team has resolved my issue. I truly appreciate the assistance from everyone in this thread 🙂

EmptyNester
Gold Product Expert
Gold Product Expert

That is great news!  Thanks for the update.

EmersonB
Community Specialist
Community Specialist

Hi everybody,

@Elev8, thanks for getting back to us and we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks for answering, EmptyNester, Edmond and Zoe.
   
Best,
Emerson