cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Subscription ran out, can I recover past familiar faces?

Kendalboissy
Community Member

Subscription ran out, can I recover past familiar faces?

5 REPLIES 5

EmptyNester
Gold Product Expert
Gold Product Expert

Hello, I'm an end user like you and have been a user of the Nest cams for a long time.   I'm 99% sure there is no way to bring back the familiar faces.  I think they have a legal liability to delete everything once your subscription runs out.

If you want you can try asking an official Google Nest support person by opening ticket here.

https://support.google.com/googlenest/gethelp

Thank you so very much for responding. It ran out for the year a couple days ago, it was renewed and then everything was gone. 

EmersonB
Community Specialist
Community Specialist

Hello everybody,

 

@Kendalboissy, thanks for reaching out here in the Community. What EmptyNester has shared is right on the spot. We hope that sheds some light on your concern. Let us know if you have more questions in mind.

 

I appreciate the help, EmptyNester.

 

Regards, 

Emerson

EmersonB
Community Specialist
Community Specialist

Hey Kendalboissy,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
 
Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hi Kendalboissy,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
  
Best,
Emerson