07-14-2023 04:57 PM
Subscription ran out, can I recover past familiar faces?
07-14-2023 05:14 PM - edited 07-14-2023 05:15 PM
Hello, I'm an end user like you and have been a user of the Nest cams for a long time. I'm 99% sure there is no way to bring back the familiar faces. I think they have a legal liability to delete everything once your subscription runs out.
If you want you can try asking an official Google Nest support person by opening ticket here.
07-14-2023 05:18 PM
Thank you so very much for responding. It ran out for the year a couple days ago, it was renewed and then everything was gone.
07-17-2023 10:06 PM
Hello everybody,
@Kendalboissy, thanks for reaching out here in the Community. What EmptyNester has shared is right on the spot. We hope that sheds some light on your concern. Let us know if you have more questions in mind.
I appreciate the help, EmptyNester.
Regards,
Emerson
07-18-2023 10:54 PM
Hey Kendalboissy,
We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
Thanks,
Emerson
07-19-2023 11:09 PM
Hi Kendalboissy,
Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
Best,
Emerson