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Battery nest doorbell doesn't ring on display

Ritanay
Community Member

The battery nest shows video on my hub when someone rings the bell, but it doesn't actually ring or announce, so if I don't see it, I have no way of knowing someone rang the bell. I have it set to announce. 

1 ACCEPTED SOLUTION

Ritanay
Community Member

It's not version 2, I don't believe. Our son in law gave us his when he updated, so I assume it's an old version. Do you think it's maybe not compatible?

View solution in original post

26 REPLIES 26

theman1
Community Member

Have you set it to chime on the home app? I also have some nest audio and mini for extra loud chimes.

Ritanay
Community Member

Indoor chime isn't available as an option, and I assumed that's because it says battery nests can't be hooked up to an electronic chime, but is indoor chime not the same thing as a wired doorbell chime? Should that be an available be an option for me? Here's a screenshot.

Screenshot_20211125-202418.jpg

theman1
Community Member

Ritanay
Community Member

Ok, good to know! Can you see on my photo that it's not an available link to tap? I've even done a factory reset and it still never allows me to turn that on. I'm so frustrated! 

theman1
Community Member

WiFi signal? Weather? Battery level? Does someone else have access to the Google home app? What android version are you on? Do you have the hub version 2?

theman1
Community Member

If you only want to temporarily mute your doorbell chime, you can select quiet time 

theman1_0-1637896461656.png

 

 instead.

Important: If your indoor chime doesn't sound after quiet time has ended, check your settings. Make sure that the Indoor chime on/off setting is on.

Ritanay
Community Member

It looks like the problem is that it's not letting me turn on the indoor chime settings, but the question is why not!?!

Ritanay
Community Member

It's not version 2, I don't believe. Our son in law gave us his when he updated, so I assume it's an old version. Do you think it's maybe not compatible?

theman1
Community Member

Also did you migrate to Google home from nest app?

Ritanay
Community Member

It looks like that's not necessary since I set mine up just this year. It's says after 2019 it's automatically migrated.

theman1
Community Member
  1. First (and this one of the gotchas since it’s not intuitive to this process), enable Personal Results in the Google Home app. To do this, tap the Google Home device(s) you want to act as a doorbell chime, click the settings icon for that device and then look for the “More” option to find the Personal Results switch. Note that this will allow your Google app data from Gmail, Calendar, Photos, etc.. to be accessed from the Home device. Some people may not wish to allow this, of course.
  2. Switch over the Nest app and tap the Settings icon. Look for the “Visitor Announcements” option and enable it. When I did this, the Nest app directed me to the Google Assistant app, saying to acknowledge and prompts. I never got the prompts, but perhaps you will.

And that’s it! Keep in mind that your Google Home “remote chime” will only sound when someone actually rings the Nest Hello doorbell. You won’t hear any chimes or announcements based on motion detection.

theman1
Community Member

That's as much as I can find. Maybe there is a problem using gen 1 with the home app.

Ritanay
Community Member

You are so kind to take so much time with me! I checked and personal results are enabled. I may have to resort to buying a new hub. 

Ritanay
Community Member

I finally solved the problem! I found how to do a factory reset on my best display and mini, both first gen, and that must have updated their software. They all chime now! I didn't have to buy serving gen! 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

theman1
Community Member

Happy to hear you can hear your chimes. Sleep well.

John50
Community Member

I have a Gen 2 Hub and followed the list of instructions above however can't hear the chime nor see the camera when pushing the button on the Nest doorbell. Any other thoughts?

Ritanay
Community Member

I actually got mine to work by factory resetting my 1st gen hub and my minis. I had already reset the doorbell with no success, but resetting the hub, etc solved it! 

Brad
Community Specialist
Community Specialist

Hey folks,

 

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

 

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

Al17
Community Member

Hi Ritanay, can you tell me how to factory resetting the hub as I had the same problem.  Thanks

Brad
Community Specialist
Community Specialist

@AI17

 

You can learn how to Factory Reset your Nest Hub device here.

 

Please let me know if you need further assistance.

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

theman1
Community Member

The metal bracket has to make proper contact and be close enough to the router and hub 

John50
Community Member

Are you referencing the back metal bracket for the Nest doorbell camera?

 

theman1
Community Member

Yes