Battery not charging

[Lf53]

My doorbell battery died while I was out of town. I removed the Google Nest doorbell and plugged in the charger last night. No indicator lights and no charge. Doorbell has been charged one time besides the initial charge. 

[EdmondB]

Hello Lf53,

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Just a few questions: Are you using the USB charger that came with it? Did you try a different power outlet? Have you tried to do a factory reset? Check out this link on how to do a factory reset on your Nest Doorbell.

I look forward to your response.

Thanks,

Edmond

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Best,
Edmond

[EmersonB]

Hello everybody,

@Lf53, just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Edmond.

Regards, 

Emerson