04-07-2024 07:02 AM
When I put put my camera on charge it showed the percentage to be 65%. After being on charge for 12 hours the percentage is still at 65%. What is wrong? What do I do to fix this?
04-07-2024 07:12 AM
Is the charging cord plugged firmly into the bottom of the camera with the cord feeding towards the FRONT of the camera?
04-10-2024 09:47 AM
Mp;sCustomer: I'm not sure. My husband put it on charge. But I found it strange that I didn't get a notification that it was on charge and when it was fully charged. I'll have to look into it the next time we charge it. Thanks for your reply. Maria
04-14-2024 10:50 AM
Hi @Maria231,
I'm really sorry that you are having this type of issue with your Nest Cam Battery. I need additional information from you that would be best shared privately.
I’m sharing a link to a form for you to fill out so we can look into this further.
Please let me know once you’re done.
Best,
Brandon.