08-18-2022 11:40 PM
We installed two outdoor cameras with floodlights at least two months ago. They are wired but we now have a message saying their batteries are dead. Why do they need batteries if they are wired in? Or are our settings wonky somewhere?
08-19-2022 11:31 AM
I believe the way they are designed is the batteries must be in working condition for the cameras to operate. The fact that they are plugged in only provides a trickle charge function and that is it.
For this I believe you need to speak to an actual Nest Technician and see if these are covered under warranty. You can open a support ticket with this link and it will let you speak with someone. Be prepared to take about an hour as this can sometimes be a lengthy process.
https://support.google.com/googlenest/gethelp
08-22-2022 11:04 PM
Hi folks,
Thanks for your help here, EmptyNester.
I'm sorry to hear that and I know how important your Nest Doorbell (battery) is for your home security. Let's get this sorted. Did you fully charge the doorbell before installing it? What's the status light of the camera? Also, did you set up the camera as wired not battery?
Looking forward to your response.
Thanks,
JT
08-23-2022 12:57 AM
08-23-2022 05:11 PM
Hi YellowHare,
Sounds like a plan! Thanks for sharing your thoughts about this. Take a look at this guide to learn how to remove your Nest Floodlight from the mount: Uninstall Nest Floodlight.
Keep me posted.
Cheers,
JT
08-28-2022 05:13 AM
Problem solved. There was no power getting to the cameras and so they’d defaulted to battery use. Power now reinstated, many thanks for all responses.
08-29-2022 06:22 PM
Hi YellowHare,
That's cool! Glad to hear that. Thanks for sharing that. We're here if you have any other questions.
Best,
JT
09-05-2022 04:46 PM
Hey YellowHare,
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
I appreciate the help, JT.
Thanks,
Archie
08-27-2022 03:45 PM
Hi YellowHare,
How's it going with your Nest Cam with Floodlight? Still need our help?
Regards,
JT
08-23-2022 12:56 AM
Hi!
Thanks for taking the time to reply! I don’t think they should use the battery if wired. I have had two others installed wired for three years with no hitch. I also have another not wired and it needs charging every month or so. I’ll keep looking but thanks for responding!