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Best aware not working all the time

Fiscgeb
Community Member

My Nest aware is not recording an event when the deer come into the yard, and hasn’t been for some weeks. Today, my driveway camera failed to record my red car leaving or returning. It does record the wind though and living in Oklahoma that’s most of the time. My sensitivity is set on medium. 

9 REPLIES 9

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Fiscgeb
Community Member

Nothing has changed

Brad
Community Specialist
Community Specialist

@Fiscgeb

 

Have you looked into using Activity Zones to regulate your alerts and events? You can edit these zones to remove alerts for certain things, or specify which alerts and events to record. 

 

Best regards,

Brad.

SteveT1
Community Specialist
Community Specialist

Hey folks,

 

Appreciate the help @Brad. I'm dropping by to ensure if everything is covered here. Feel free to let us know if you still need help.

 

Best,
Steve

Fiscgeb
Community Member

I appreciate you both responding but nothing has changed. Sometimes it records and notifies me and sometimes not. I see other people are having the same or at least similar problems. Pretty frustrating

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Thanks for the reply. What type of Nest Camera are you using? Is this happening to all of your cameras?

 

Regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

 

Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.