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Best camera 2nd Gen wired not working

Tazim
Community Member

Best nest camera 2nd Gen wired not working.

I changed my modem router for new one.

I removed camera from Google Home app.

Camera has green light on.

but I can’t reconnect with Google Home app.

please help me.

14 REPLIES 14

EmptyNester
Gold Product Expert
Gold Product Expert

Yes, super frustrating!!!!   Many people have reported this same issue on this forum during the last 6+ months.  

Turns out you have to do a FULL factory reset to default and not just a simple reset.

Give this a try and please report back if this works.

 

  1. Press the reset button at back of camera (Nest Battery) and hold the button for 30 seconds.
  2. The light will go white
  3. The light will flash yellow and go solid yellow
  4. The light will go out and there is a final sound
  5. Connect the camera to the power cable and plugged in
  6. The camera light will Go Blue, this is now ready to add to Google Home

If the light is not Blue it will not be able to be added.  

 

Where is the reset button on the Nest Camera 2nd Gen wired? I can’t see no reset button.   Can you show picture or diagram for Nest 2nd Gen wired reset button?

I try that. Still can’t find reset pin hole. 

Help me find reset pin hole on Nest Camera 2nd Gen wired? Do you know we’re the pin hole is located ?

EmptyNester
Gold Product Expert
Gold Product Expert

Using the link I sent scroll down to where it say "Nest Cam (battery) or Nest Cam with Floodlight".  Click the little triangle to the right and a picture pops up showing where it is.  It may not be a whole but instead an actually button that you push.    But the button may not be super visible.  

I sorry I can't be more help because I bought this item 6 months ago and returned it right away when I learned that it didn't work with the NEST app and there was no way to view it on my computer.

The article is not helping.

there’s is no reset button.

I can see a small hole front of the camera but I think it’s the microphone hole

EmptyNester
Gold Product Expert
Gold Product Expert

Yes, that small whole is indeed the microphone.

Sorry I can't help you thru this.  Keep in mind the button may not be visible or have any markings.  It might be under the skin of the camera near where you screw in a mount.   At least that is what it looks like in the picture that I'm seeing.

Since this is a user forum and no one else seems to be chiming in I would suggest you open an official support ticket with Google and get a Google tech to help with this.  Here is the link:

https://support.google.com/googlenest/gethelp

Good luck and if you get the answer please return here and let me know what happened to resolve it.

I found the reset pin Hole, it’s underneath the camera.

you have to move the camera forward the back will go upwards and that’s where it’s hidden.  
It's not the stand. So don't get confused about what I'm saying it's hard to explain. I need to show a picture if I can. 

EmptyNester
Gold Product Expert
Gold Product Expert

I found this website. Scroll way down and it shows close up pictures of the reset button. . But I'm not sure if this is the exact model you have.

https://www.androidheadlines.com/how-to-factory-reset-restart-reboot-google-nest-cam-cameras.html

 

Frankdfl78
Community Member

Remove the camera from the base, look at the back of the unit and about 2 inches above the 2 terminal screws you’ll see a little pinhole in the center of an oval hole. That’s the reset

Frankdfl78
Community Member

Good luck! I just wasted 3 hours with product support only to get no help and stuck with a 4 month old trash piece. To be fair, my unit worked for 2 months though.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thanks for the help, @EmptyNester!

Frankdfl78
Community Member

Brad, If you’ve been paying attention  the thread you’d know I’ve moved in to a different brand.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.