09-13-2021 03:16 AM
I have setup a next doorbell (battery), when I receive a notification on the watch, it shows there is a picture, but the picture is blank, just a dark/grey image
Any ideas what I can be wrong here ?
09-14-2021 10:02 PM
I and others are reporting the same issue; unfortunately you are not alone.
09-16-2021 02:23 AM
I see 😞
09-22-2021 09:23 AM
Hey there, folks.
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.
Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’
Please let me know if you need further assistance.
09-24-2021 11:06 AM
Yes it still does not work, still sends a blank image, your catch all reply really does not help here
10-05-2021 03:48 PM
Just checking to see if you still need assistance with this issue? Please let me know!
11-17-2021 01:08 PM
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
10-05-2021 04:35 PM
not sure about the OP, but this is widespread and YES, the notifications on my apple watch are still blank. Notifications work great coming from the Nest app, it's just the google home app notifications that do not function properly.
10-06-2021 12:11 PM
I am afraid at this time, we do not have a direct fix besides trying to restart your devices, make sure they are updated to the latest software, and hopefully soon we will have a fix. No ETA I am afraid, but I hope it is fixed soon. Please let me know if you need further assistance.
11-10-2021 11:22 AM
https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632 From September 3rd states
“From Get smart notifications right at your fingertips. …… Your new camera can alert you when a person, animal or vehicle has been detected. …….We know it’s important to receive notifications across all your cameras from one app and we’re working on bringing that functionality to the Google Home app.
**the notifications image previewed here is currently only available on Android and will be coming soon to iOS users”
We’re now 2 months and counting from that post, what is the ETA for the iOS notification? Please can you ask the dev team the planned release date.
11-12-2021 10:53 AM