Blink device will not connect, will not sync.

[Californiaguy]

Hello:

I recently upgraded from 2g to 5g Xfinity.  My Blink home device no longer works and refuses to synch.  I have contacted Blink.  They have no answers.  Xfinity/Comcast are confused and do not know what to do except refer to the manufacturer.  Is there someone who can assist in getting my Blink back online?  Thank you.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Californiaguy]

Thanks for the response.  Yes, I stil need assistance.  I finally got word from Xfinity.  I was told that I had not been upgraded to 5g, just a swith in modems which is 2g and 5g.  However, Blink still does not work.

[Jeff]

Hi, Californiaguy.

I'm not very familiar with the Blink product, but can you give me a little more detail there? Is the network able to see it, but it's just connecting, or is it totally invisible to your network when you try to connect it to WiFi? Have you seen any sort of error messages at all?

Thanks.

[Jeff]

Hi, Californiaguy.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Californiaguy]

Hi Jeff: 

Thank you for your message.  Yes, I still need help with this issue.  It appears that Xfinity and Blink are not very helpful.  My network does see Blink and is not connecting. I upgraded to the new Xfinity modem, after the upgrade my problems began. 

[Jeff]

Hey, Californiaguy.

I'm looking into this for you. I didn't want to leave you hanging, but I haven't found an exact answer on this issue yet. If anything changes on your end, let me know and we'll continue to figure out how to get things working perfectly for you.

Thanks.

[Jeff]

Hi, Californiaguy.

I'm dropping in real quick to let you know that new firmware version is rolling out to WiFi devices now. It will update automatically, so you don't need to do anything to receive it. The update is going out in waves to users and by the end of April all users will have it. If you're still seeing issues on your network and the firmware doesn't clear it up, please let me know and we can continue to look at the issue.

Thanks.

[Jeff]

Hi, Californiaguy.

I know we're waiting on a firmware release, but I wanted to check in as well to see if you were still following the thread. Have you seen the firmware update by any chance?

Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks