Blurry night vision on outdoor nest.

[Ddelawder]

Our outdoor Nest camera suddenly shows a very blurry view and cannot see anything thru the lens.  Daytime vision is totally clear.  We cleaned the lens and no help.

[SteveT1]

Hi Ddelawder,

Sorry to hear about your experience. Let's check on this further.

A few questions — what type of Nest Camera are you using? Is this happening on multiple Nest Cameras? Is this happening on different phones?

Please gather a screenshot of your daytime and night view for comparison. Also, check if this is happening if you view it in different phones.

Regards,

Steve

[SteveT1]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Steve

[SteveT1]

Hey there.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve