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Bought Google doorbell and hub but doorbell won't display on hub

KatHowlett
Community Member

I bought a Google nest hub and nest doorbell but when the doorbell rings it won't display on the hub. They are only 10 ft apart, on the same Wi-Fi, and part of the same home group. I bought them at the same time and set everything up according to instructions. When the doorbell rings, my phone gets notifications but I cannot get it to ring and display in the kitchen on the hub. I have googled, I have tried watching videos. Why is this so hard??

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@KatHowlett 

Are "Visitor announcements" (https://support.google.com/googlenest/answer/7672451) turned on for your doorbell in the Google Home app? Is "Do not disturb" turned off on your Nest Hub?

Yes, visitor announcements are turned on. Do not disturb is turned off. 

@KatHowlett 

Are you able to access your doorbell and view its camera on your Nest Hub?