Brad - invalid email address

[rpegues]

I just received a response from Brad to a problem I've been having with the Google home app. I believe he's a moderator on this forum. When I replied to the message, I received a return message saying the email address was invalid. I'm using Gmail and the address I received the reply from was: #. Brad - if you see this message, please reply again with a valid return address. Thank you. This is the original message and my reply:

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Which Nest Aware subscription do you have? It could be that there is an issue with your subscription. However, If it seems to be a new bug that you are experiencing, please let me know that way we can look into it further. It sounds like it's much simpler of a reason though. 

Best Regards, 
Brad

I have the Nest aware plus subscription. This problem just started recently after replacing my outdoor camera (the old one quit after four years of use). Both my old outdoor camera and my Nest doorbell camera were accessed through the Nest app and I never had any problems. The new outdoor camera would not let me activate it through the Nest app, I had to use the Google home app. That's where the problem lies. The new camera works great - it catches every event. The Google Home app on the other hand is very inconsistent with the results it returns when I try to filter the results of a History search.

[JillG]

I'll escalate this over to the Community Support channel for @Brad 

[Brad]

@JillG

Thank you for forwarding this and tagging me!I am not aware of this specific issue previously, but ill take it from here.

Best regards,

Brad

[Jeran]

Hey there rpegues,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[rpegues]

Jeran - I don't have any more questions other than: where's the solution (or even an explanation) for my original problem (Google Home app history filters return erratic and incomplete results). I can understand none of the Community Specialists on this forum being able to solve my problem, but I would think the team at Google Support would at least look into it. It's disappointing (just like the Google Home app).

[Brad]

@rpegues

Have you reached out to Support about this yet? Unfortunately I am not quite sure we have the right resources available to assist you directly in the forums. I would suggest that you reach out to Support for further assistance. So sorry about that! I just want to make sure that you get the help you need.

Best regards,

Brad

[aatienza]

Hey rpegues,

It's us again. Were you able to reach out to our support team?

Thanks,

Archie

[aatienza]

Hey rpegues,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[rpegues]

I have seen your responses and replied to them. It appears my last reply was deleted (I'm willing to bet this one will be too). 

The problem I'm having with the Google Home app is that it limits all searches to the last 100 events the camera has seen for the day. If my camera catches 120 events in a day for example; when I do a search, the app will not even look at the first 20 events when it searches. Google runs a search engine that can scan MILLIONS of websites in mere SECONDS, but they limit the camera events I'm allowed to see in a search to only the last 100 for the day? RIDICULOUS.

I don't want to be rude here, but looking through a lot of other peoples' posts, it seems the usual response from the Community Specialists is to give us a "canned" message along the lines of : "I know it must be frustrating.........., Google is working on it........................, Please be patient........., yada, yada, yada.

I have a problem with the Google Home app. I have clearly explained to you what the problem is. I have talked to "Support" numerous times. I have been patient and done everything I can on my end to get this problem resolved. Google needs to remove the 100 event search limit for each day. I pay $120 a year for Google storage and an app to access it with. GIVE ME WHAT I'M PAYING FOR!!!!!!!!!!!!!!!!

Thanks for your time, now delete this reply (like you did with the last one) and close the thread

[aatienza]

Hey rpegues,

Oh no! Thanks for bringing this to our attention. I'd like to check this further — do you have the case ID from your interaction with our support team so I can take a closer look?

Thanks,

Archie

[rpegues]

1-4261000033242.

[aatienza]

Hey rpegues,

Thanks for the information. Our team sent you an email — have you received it? If so, reply to the email and continue the conversation there. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. 
 

Thanks,

Archie

[rpegues]

I have received the email from your team. I have filled out and sent the form.

   It's surprising (and a bit disappointing), the number of hoops I've had to jump through in the last month to get any action on this matter. I'll be amazed if the search limit in the Google Home app gets removed - hope I'm wrong.

[aatienza]

Hey rpegues,

I'm sorry for the late response. Rest assured that our team is on top of this — please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.
 

Thanks,

Archie