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Broken cable on Nest Indoor Cam (wired)

artylondon
Community Member

Our puppy chewed through the cable on our new Nest Indoor wired Cam. It's the latest version and the cable is fixed into the main unit. Is there anyway to replace/repair it? Any help appreciated as the camera was bought to keep an eye on the troublesome pup!

Thanks,

Nick

11 REPLIES 11

MadBlackeye
Community Member

Unplug first! Wire strippers at the bite point and a couple of WAGO 2 way wire connectors. So let's say the left wire from the power end into one WAGO and the corresponding bitten wire in to the same WAGO. Do the same with the other wire and a different WAGO.

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support

 

Best Regards,

Brad

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you managed to see Brad's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

artylondon
Community Member

Thanks Jake, yes Brad’s post did make sense. I assumed I wouldn’t be eligible for a replacement under warranty since the break was a result of the puppy! But let me know if there is a likelihood of getting it fixed through support - even if I have to pay - and I’ll contact them. I have a number of Nest cameras and Google products so would love to keep the cameras all on the same system.

Thanks again for the advice.

Nick

Brad
Community Specialist
Community Specialist

@artylondon

 

Replacements are normally handled by Support, but if you are still under warranty, I can see that being helpful in you possibly getting assistance with them. Thank you for your patience! Sorry to hear about your broken cable, I hope we can find the best solution for you.

 

Best regards,

Brad

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest camera? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

Thanks Steve, no further concerns apart from it being broken! Currently searching for someone who can fix and waiting for some feedback from the support team. Thanks for following up.

Nick

aatienza
Community Specialist
Community Specialist

Hey artylondon,

 

I'm sorry for the delay. How's it going with your camera? Were you able to receive some feedback from our support team?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey artylondon,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey artylondon,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie