Our puppy chewed through the cable on our new Nest Indoor wired Cam. It's the latest version and the cable is fixed into the main unit. Is there anyway to replace/repair it? Any help appreciated as the camera was bought to keep an eye on the troublesome pup!
Unplug first! Wire strippers at the bite point and a couple of WAGO 2 way wire connectors. So let's say the left wire from the power end into one WAGO and the corresponding bitten wire in to the same WAGO. Do the same with the other wire and a different WAGO.
I wanted to check in and see if you managed to see Brad's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
Thanks Jake, yes Brad’s post did make sense. I assumed I wouldn’t be eligible for a replacement under warranty since the break was a result of the puppy! But let me know if there is a likelihood of getting it fixed through support - even if I have to pay - and I’ll contact them. I have a number of Nest cameras and Google products so would love to keep the cameras all on the same system.
Thanks again for the advice.
Replacements are normally handled by Support, but if you are still under warranty, I can see that being helpful in you possibly getting assistance with them. Thank you for your patience! Sorry to hear about your broken cable, I hope we can find the best solution for you.
We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.