Broken google battery doorbell

[Steviepower]

Hi 

My new battery door bell fell off its mount today I have only brought it yesterday and the lens is now broken on it .I brought the doorbell after being impressed with my other nest products but unfortunately I'm now with out a door bell 

[RXShorty]

Hi @Steviepower 

😞 Wow that is unfortunate.

There is not much we can do from here. Try reaching out with Google Nest Support.

[Steviepower]

I have done that thanks

[janthadeus]

Hi Steviepower,

Oh no! Let’s check this out — could you fill out this form and let me know once you’re done?

I appreciate your help, RXShorty.

Thanks,

JT

[Steviepower]

I have filled in the form thanks

[Jenelyn_O]

Hi there,

Thanks for the update. However, we can't find your form when we try to check it on our end. If you don't mind, please fill out the form again using an email associated with your Google Nest Community account, and let's know once done. 

I appreciate your help, @RXShorty and JT.

Best,

Jenelyn

[Steviepower]

Hi I have tried it again thanks 

[Jenelyn_O]

Hey Steviepower,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Thanks,

Jenelyn

[Steviepower]

Thanks very much for your help

[Jenelyn_O]

Hi Steviepower,

Not a problem. Please feel free to create a new thread if you have other questions or concerns, as we'll be willing to assist you from there. I'll leave this thread open for 24 hours in case you have further questions. 

Best,

Jenelyn