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Broken wall mount plate, need replacement part

TB22
Community Member

Broken wall mount plate, (retainer clip is broken). Need to find a replacement part. Please advise where to order!

Screenshot_20221128_112635_Messages.jpg

7 REPLIES 7

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

TB22
Community Member

This is especially unhelpful Brad. I am disappointed. I need to find out where I can buy a replacement part for your product. It appears several others have had the same issue. I have filled out your form. Hopefully Google will stand by their products or at the very least assist in obtaining the necessary parts.

Brad
Community Specialist
Community Specialist

@TB22

I can definitely understand your frustration, and I am sorry that we do not offer parts. However, I am glad that you filled out the support form, as a higher tier of support will be reaching out to you regarding this.

Best regards,

Brad

TB22
Community Member

Why is it so difficult to find replacement parts for your products? I am trying to BUY a part. Are these parts not available? I have still not heard back from anyone other than this Brad Bot.

Brad
Community Specialist
Community Specialist

@TB22

Sorry for the wait, but I am afraid we simply aren't able to assist with replacement inquiries in the forums. You will need to wait to hear back from Support, or you are welcome to reach out to them directly if you wish. You can find the link here.

Best regards,

Brad

Ebedia
Community Specialist
Community Specialist

Hey everyone,

 

@TB22 how's it going with the wall mount of your Nest Protect? Were you able to contact our support team? If so, please update us here.

 

I appreciate the help, Brad.

 

Thanks,
Emerson

Ebedia
Community Specialist
Community Specialist

Hi TB22,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Regards,
Emerson