Camera/Floodlight won’t finish setup

[Underdog]

I have a camera/floodlight that worked fine until I changed routers. It went offline and when I try to set it up again I get to turning the power on - the floodlight comes on and the little light is immediately green instead of flashing white / blue. When I click to finish setup it says something went wrong. I’ve deleted it from the app and started over and it does the same thing. Any ideas?

[MplsCustomer]

@Underdog 

Google Nest doesn't make it easy to update its devices when you install a new Wi-Fi router. The easiest way--if you can manage it--is to set the network name (SSID) and password on your new router to the same values you used on the old router. If you can't do that, you have to work your way through Google Nest's instructions (https://support.google.com/googlenest/answer/10165378?hl=en) and hope that nothing goes wrong.

[aatienza]

Hey Underdog,

Appreciate the help, MplsCustomer. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

[aatienza]

Hey Underdog,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey Underdog,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[Underdog]

I’ve been waiting on my son to help with suggestions since he’s the one who installed the new router but he won’t be back for a couple of weeks thanks

[aatienza]

Hey Underdog,

Understood — keep us posted.

Thanks,

Archie

[Underdog]

We were successful getting this issue solved. The instructions say to hold the reset 5 seconds. This apparently wasn’t adequate. When we held the reset in up to 15 seconds we were about to add the camera. The only issue we have now is my app shows two cameras and it won’t let me remove the first one.