Nest app freezes then crashes on iPad iOS and iPhone

[GraceBayFan]

I’ve been using Nest Cams since the Dropcam days but have found the Nest App has become extremely unstable when scrolling back through the history.

it’s almost impossible to review via an iPad or iPhone these days and the only way I can review in a stable environment is on Chrome on my PC, which is not very convenient.

Is mine an isolated incidence or is this a more generally known issue?

I am running 5 cameras outside 2 properties.

Thank you for any insight!

[aatienza]

Hey GraceBayFan,

I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you tell us when it started happening? Is this also happening when you're viewing the live feed? Keep us posted.

Thanks,

Archie

[aatienza]

Hey GraceBayFan,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve