Hi @Yiannos,
Thanks for reaching out to the community! I understand that you have been experiencing issues with your camera regarding the image not being clear at all and having a shaking effect. Let me help you with this!
Before we continue, I need to get some information from you:
- What is the make and model of your camera?
- When did the issue start?
- Could you please attach a screenshot of what you can see on your app?
- Is this issue happening all day or at a specific time?
- Do you know if the camera suffered any damage?
- Do you have more cameras that are experiencing the same issue, or just one?
Once I have this information, I'll be more than happy to assist you!
Best regards,
Debora
