12-30-2021 05:33 PM
The playback of videos isn’t working. Live video is working though.
i have updated the app.
Check my connection. 500 Mbps.
Reset my google home network
reset the camera
tried it from different phones
looked on your forums for a resolution
any other suggestions?
02-12-2022 11:33 AM
Sure would be nice if they’d answer questions about this. I notice it seems to only be iOS users. I guess they’re punishing us!?!?
02-15-2022 12:21 PM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
02-22-2022 11:37 AM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
02-23-2022 11:51 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.