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Camera Playback not working

Blackhawk4225
Community Member

The playback of videos isn’t working. Live video is working though. 
i have updated the app.
Check my connection. 500 Mbps. 
Reset my google home network

reset the camera

 tried it from different phones

 looked on your forums for a resolution

any other suggestions?

4 REPLIES 4

Tc314
Community Member

Sure would be nice if they’d answer questions about this. I notice it seems to only be iOS users. I guess they’re punishing us!?!?

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.