07-18-2022 11:23 AM
My previous thread was locked/closed without resolution. Below is my last post 2 weeks ago that was not replied to and summarizes the issue. If I can get some direction I would appreciate it.
Original post https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Camera-Sharing-with-a-Password-Doesn-t-...
Note that is 3 months old without resolution.
I'm not clear on what should work.
My problem is as originally stated:
- I want to share my camera feed with someone using the URL and password.
- I have this setup on an individual camera and it works great from PC's.
- When I try to use the URL on a mobile device, it brings up the website, I enter the password, but the video feed never starts.
I have 2 types of wired camera's, indoor and outdoor, specifically;
|Model||Nest Cam Outdoor|
I'm using https://home.nest.com/ to access the camera setup on my PC.
I subscribe to Nest Aware.
I again just tried "Camera Sharing", giving me a URL https://video.nest.com/live/ and setting a password. On an Android it just spins after entering the password.
So... should this not work? Any ideas why it doesn't??
09-19-2022 05:07 AM
2 months and no reply.... Can anyone help?
09-19-2022 11:05 PM
Thanks for visiting the Community. I’m sorry to hear that and for the delayed response. We appreciate your efforts here. For your privacy and security please remove sensitive information (serial number, software number, etc) about your Nest camera. Let’s check this out. Have you tried to check the feed of your camera sharing on cellular data? What’s your current internet speed? Also, what kind of browser do you use?
Give these steps a try:
Let me know how it goes.
09-20-2022 05:33 PM
Thanks for the reply.
I don't know how to remove the serial numbers.
I have tried the feed on the camera on my Samsung Galaxy S20 FE on the Samsung browser and on Chrome, on Cellular data and on WiFi. All result in it clocking and finally giving me an error stating "Your session has expired". I have tried this multiple times, including rebooting the phone. I have also tried on multiple phones. Always the exact same result.
I have reviewed the link and would fall under "Link with password (Nest app cameras only)"
Soooo.... Do you have a Samsung and want to test to see what I am seeing. I'm at a loss.
09-20-2022 06:45 PM
Thanks for following up. Could you try to share your camera feed without a password?
Keep me posted.
09-25-2022 07:35 PM
Checking back in — how's it going with your camera sharing? Still need our help?
09-26-2022 08:29 PM
I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
09-27-2022 04:31 AM
Apologies on the delay. I tried without the password and it worked no problem. I switched back and still no luck.
What are your thoughts based on the these results?
09-27-2022 06:56 PM
Ah, gotcha. Thanks for trying. It looks like it doesn't load the camera live feed with a password. I suggest just share the camera feed publicly.
Let me know if you have any other questions.
09-28-2022 05:34 AM
Agreed that it's not working.
I'd rather not abandon that security and what appears to be a base feature. How do we confirm/open a ticket with Google/escalate?
This is "broken" and should be addressed by the developers.
09-29-2022 02:59 PM
We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here.
10-02-2022 06:38 PM
We haven't received your form. Were you able to fill it out? Do you still need help?
Thanks for your help, Brad.
10-03-2022 11:31 AM
Feedback submitted. What should I expect next?
10-05-2022 09:49 AM
Thank you for sending in your feedback! I would advise that you wait for a response from support, so they can assist you further with this.
10-11-2022 10:34 AM
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.