Camera always disconnects from wifi

[Angelinamcord]

My nest indoor camera constantly disconnects from wifi. This used to happen if I moved the camera to a different room but recently I started using it as a baby cam, it doesn’t get moved and it’s been disconnecting even more. I tried the factory reset by removing the camera but it did not  help. I bought my nest in 2017. Maybe it’s too old? How long do the nest cameras last? 

[SteveT1]

 Hi there,

Sorry to hear about your experience on your Nest Indoor Camera. Let's get this sorted out.

A few questions — how far is the Nest Camera from the router? Have you added devices within its range that can interfere with the connection? How does your Nest Camera reconnect to WI-Fi? Does it reconnect automatically or you need to restart it to work?

For the meantime, I suggest to check this article on how to Troubleshoot offline Nest camera for basic troubleshooting.

Regards,

Steve

[Angelinamcord]

Hi!

Thank you for your response!

The camera is maybe 4 feet from the router. I use an iPad in the same room but there’s nothing else that would be interfering. About 90% of the time when it disconnects from wifi I have to go in and scan the Camera QR to set up the connection again. 

I have reviewed the article and tried every method of resetting it. The other day I moved the nest up high and it automatically connected and has stayed on since. Hoping it stays connected this way. Only time will tell!!

[Brad]

Hi again,

Oh definitely the higher the better for both your wifi router and your cam. I am relieved to hear that it is working now!

Best regards,

Brad.

[Angelinamcord]

Spoke too soon, we picked it up to figure out where we are going to mount it and it disconnected and will not reconnect. It’s just so touchy! 

[Brad]

Hi there.

I would suggest you contact support and see if they can get you a replacement. It sounds like your device may be faulty if it is disconnecting every time it is moved. Or, it could have a faulty power cord or something like that. Either way, that would be my suggestion at this time.

Best regards,

Brad.

[James]

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best,
James