We had just hooked up camera's a my mom's house but had to move her to assisted living. Different location, different wifi password. The camera was already deleted from the home account but not while we were at the old location. Would it be best to by a new camera as the other one will NOT connect.
Thank you very much to the community. Really new at this.
Thanks for reaching out. Have you tried factory resetting the camera? Here's a step-by-step guide that will guide you through it. Once that is done, you can try connecting the camera again and see if it works.
You may need to talk to whoever manages the Wi-Fi network at your mom's assisted living facility on whether it's possible to connect the camera there, and how to go about it. And Google Nest does not recommend installing Google Nest devices on shared Wi-Fi networks due to security and privacy concerns.
Here are some other threads on connecting Google Nest devices in shared Wi-Fi environments:
@TZjr, thanks for posting here in the Community. How's it going with your Nest Camera? Were you able to perform the steps suggested above? We'd be glad to hear from you.
I appreciate the help, MplsCustomer and listairee.
We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
