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Help link nest cam

Laura805
Community Member

can't set up cam in the living room with new account. 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Laura805 

Are you by any chance trying to re-install your camera on a new Google Account after it was installed on a previous Google Account? If so, did you first remove the camera from the previous Google Account in the Google Home app and do a factory reset before attempting to re-install?

Brad
Community Specialist
Community Specialist

Hi there, 

Thanks for bringing up the concern you're having. Thanks for your help here, @MplsCustomer. I appreciate all that you do for the community. Please let me know if you need anything from me.

Best regards, 
Brad

EmersonB
Community Specialist
Community Specialist

Hi everyone,

@Laura805, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Brad and MplsCustomer.
 
Regards,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey Laura805,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson