cancel
Showing results for 
Search instead for 
Did you mean: 

Camera buffering / freezing (AGAIN and AGAIN)

chap2209
Community Member

Since the last update, my 2 Nest camera are totally useless. 

Freezing problem. We check wifi, rooter. Everything is fine. 

The problem comes from the last update. We are using those camera to check on the kids. 

Can someone from Google please answer ?

 

7 REPLIES 7

Rubes
Gold Product Expert
Gold Product Expert

Unfortunately this has been an ongoing issue for the past two months. The only fix is an update to the Nest app but this has not yet happened.

Jasonp1
Community Member

Some issues here as well. Removing and adding them in app does nothing.

EmptyNester
Gold Product Expert
Gold Product Expert

Hi Chap,  Your best bet is to open an official support ticket with Google.  Here is the link:

https://support.google.com/googlenest/gethelp

 

S3bryan
Community Member

E6EA1B8F-64EA-48DA-9AA9-B7EA07CB7C4A.jpeg

 oooo look Google admits to their software bug yesterday 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Just so y'all are aware, we started rolling out the new 5.68.1 Release for iOS which started rolling out on the 14th of June 2022. This will be rolling out to users over the next week or so. Please make sure that your app is updated, and check to see if you are still experiencing this issue.

Thank you @Rubes and @EmptyNester for your assistance!

Best regards,

Brad

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

Just checking in to see if the update shared helped. If you have other questions and concerns, feel free to let me know.


Best,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve