Camera buffering / freezing

[JULZM3]

Hello all!

So, I've seen plenty of posts about the most recent APP update that has now messed up our cameras. 

I am constantly having to force quit the app and reopen so I can view my camera. It continues to buffer / freeze.

And BRAD, if you are reading this (support person). Please STOP closing these threads so we have to start a new one. The issue is NOT fixed, so why do we have to continue to make new posts about this? All info in ONE thread would be better then sifting through hundreds of others .

And I have tried every single recommended fix you guys have said, you've even sent me a NEW camera to "fix" it. It worked one day and reverted back. I sent screen shots of my connection speeds etc. so it is not that.

So what will next do to fix this issue? I have 5 cameras that are in-operable.

Thank you.

[Brad · Accepted solution]

Hi folks.

Starting June 14th, the Nest app 5.68.1 update will begin rolling out to iOS customers. This rollout will happen over the next week, so customers may not see their app automatically update before we've fully rolled out the app. This app contains a fix for customers who reported video history playback and camera viewing issues in the previous 5.68 app release on iOS. You can check out this help article for some troubleshooting tips and tricks. 

You can also check out this help article for some troubleshooting tips and tricks. If those steps don’t work, please reach out to us via phone or chat here, and we’ll be happy to look into this further.

Best regards,

Brad

[Ruud]

Hi Brad,
By the way, can you tell us about Google's policy on compensating for the non-functioning of its products, such as the NEST app in the period between update 5.68.0 and 5.68.1?

Thanks

Ruud

[Brad]

@Ruud

You are welcome to contact Support for further assistance with your inquiry.

Best regards,

Brad

[Sebnest]

Always in exchange for email with Google, which is not moving forward

I'm at my 10 emails

Here is their last answer

Be careful, I'm the only one who encounters this problem now

So either he makes fun of me or no one calls on support

Mail from Google:

I'm sorry you felt negative feelings about us.

We assure you that the situation you have brought to our attention is an isolated case, we do not have any current reported problems describing the same symptoms (reported by users).

We assure you that our products (including applications) are tested before launch, but that we always take into account feedback from our customers, this allows us to receive further notices about product behavior as they update.

Me:

Of course I asked for compensation but here are their answers

Google:

As for the claim for compensation, it is temporarily refused as long as we still try to resolve the situation of broadcasts on your Apple devices.

Me:

I am desperate for their reaction