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Camera constantly pinging router when NOT streaming video

ebeard
Community Member

I'm monitoring the traffic on my router for my internal devices.  It appears the indoor cameras are constantly sending several hundred bytes through my network every couple of seconds.  They are NOT streaming any video at this point as they are not detecting movement while I am home (presence sensing of my phone via home/away).  Why is this happening?

6 REPLIES 6

EmersonB
Community Specialist
Community Specialist

Hello ebeard,

 

Thanks for posting here in the Community. Generally, most internet plans have a lower bandwidth for upload speeds and a high bandwidth for download speeds. 

  • Upload bandwidth is used when your Nest Camera or Nest Doorbell streams to the cloud, when you  send emails, make video calls,  and other activities. 
  • Download bandwidth is used when you're accessing information from the internet, such as streaming video or music, or browsing the web.

Make sure that your internet service plan has enough upload bandwidth to support the number of Nest Cameras you have. Check with your internet service provider to learn about your plan's upload and download speeds, and whether they meet the requirements below. Hit this link for more information.

 

I appreciate the help, MplsCustomer.

 

Best,

Emerson

EmersonB
Community Specialist
Community Specialist

Hi ebeard,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link I've shared? In case you have an update, you know where to find us.

Regards,
Emerson

ebeard
Community Member

Sadly I replied to the email and it was not added to this conversation.  Your response completely dances around the question and does not answer it at all.  I fully understand the concept of bandwidth up and down.  I have unlimited of each.  The question was "Why are the cameras constantly sending data to the router when they are not broadcasting any video.  More specifically why are are few 100 bytes being sent every few seconds?"  I'm asking for why the data is being sent when the cameras should be inactive - not about having enough internet bandwidth.

EmersonB
Community Specialist
Community Specialist

Hey ebeard,

 

Thanks for getting back to us. The connection of your Nest Camera should be maintained with the cloud server and your app on your mobile phone. So it'll constantly send packet data to your router as their connection. Let us know if you have other questions in mind.

  

Best,

Emerson

EmersonB
Community Specialist
Community Specialist

Hi ebeard,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Emerson

EmersonB
Community Specialist
Community Specialist

Hey ebeard,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson