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Camera event started with red filter

sracampbell
Community Member

https://share.icloud.com/photos/035yu2Klt_5lF6mlKkV6UHl7A 

 

camera event started with weird red filter, the kicked in night camera.

 

 

1 REPLY 1

nerys
Community Specialist
Community Specialist

Hi sracampbell,

 

Thanks for posting in the community!

 

I'm so sorry to hear that you can see a red filter when trying to see the event video history in your Google Nest Camera. Don't worry; I'm here to help! Just to get started, I'd like to confirm some details with you. Can you please help me answer the next questions?

 

  • What's the exact model of your Nest Camera?
  • Does the red filter only appear when the camera is using Night Vision, or is it present throughout the day?
  • Does the red filter appear when viewing live video, recorded events, or both?
  • Can you see the red filter when viewing the footage on a different device?

 

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further! 

 

Best regards,

Nery.