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Camera fails to "finish setup"

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Spiaggia
Community Member

‎03-09-2022 12:54 PM

Just installed 2 new "Nest Cam with Floodlight"s.  Added both to Google Home app.  Both floodlights work fine - can turn them both on & off using the Google Home app.  Both cameras are recording events, and even sending notifications to phone & watch.  BUT - when I select either camera in the Google Home app - it puts me in a "settings" dialogue that gives me 2 options: "Remove device" or "Finish setup".  I select "Finish setup" ... 1 or 2 seconds later the app falls back to the screen for the main home.   If I again select the camera - same thing - asks me to Remove or Finish Setup.  Note that I can select the floodlights, and turn them off & on, and adjust brightness.  But if I select the camera - I get stuck in the "Finish Setup" infinite loop.

Interestingly - I can see footage from both cameras if I go to the Home app's main "history" page.  But I cannot select a camera (to see live footage) without entering the dreaded "finish setup" loop.

Have re-installed Home App, have restarted phone.  Installed Home app on iPad - got same exact behavior.  Tried pushing the factory reset button on the back of one of the cameras - held for 10 seconds.  Didn't seem to do anything at all.  

LED on the front the of both cameras is steady green.

Any ideas or help?

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1 Recommended Answer

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Spiaggia
Community Member

‎03-14-2022 02:40 PM

I solved this problem.  Thanks to a suggestion from Supert3d, I was able to complete the setup using an android phone.  Since I don't own an android phone, I downloaded & installed (for free) Bluestacks (android emulator) on my MacBook Pro.  Ran Bluestacks, logged in using the same gmail login I use for my Google Home app on my iPhone.  Installed Google Home inside of Bluestacks - so now I could run Google Home on an android platform.  Ran Google Home inside of Bluestacks, logging in using the same gmail as I use for Google Home on my iPhone.  It showed my entire home setup, and allowed me to "finish setup" on both cameras.

After completing the "finish setup" inside of Google Home running inside of Bluestacks on my MBP, I then went back to my iPhone and ran Google Home there.  And all was working - yay!  I can see live footage on both cameras, history from both cameras, etc.  It now all works on iOS.

What didn't work was camera setup using Google Home on iOS.  Which is - of course - a bug in Google Home for iOS (are you listening Google? - you have a fatal bug in your iOS app).

Using Bluestacks meant jumping through a lot of hoops to solve the problem - but it worked without me having to buy an android phone, or waiting (perhaps forever) for Google to fix their iOS-app bug.

Hope this helps others of you with this problem.

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edgeofuniverse
Community Member
In response to janthadeus

‎11-16-2022 12:38 AM

Hi Janthadeus,

 

Thank you very much for helping me so far, but I have to say I give up. Tried on another iOS device. I got the same outcome. 

Never been that hard to get a consumer product set up functioning. I’m going to ask for refund.

 

Appreciate it very much for your help!

 

Best regards

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janthadeus
Community Specialist
Community Specialist
In response to edgeofuniverse

‎11-16-2022 04:59 PM

Hey there,
 

You’re welcome! I’d love to check every option for you, but I respect your decision not to continue. We're sad to see you go. We hope we can make it up to you in the future. We're always here to help if you ever change your mind. Also, please be advised that this thread will be locked after 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best regards,

JT

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Princesss
Community Specialist
Community Specialist
In response to edgeofuniverse

‎11-10-2022 05:22 PM

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

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