Magnetic base is gone!

[joegreendude]

I love my Nest Cameras, they’re  a great product…. but an animal  knocked one of my Nest Cameras off my retaining wall and appears to have run off with the magnetic base!  (probably a raccoon since I saw one being curious about the cameras once)

Unfortunately I can’t use this camera without it, and I can’t seem to find a  replacement. 

Does anyone know where I can find a replacement?  I only got this camera a few months ago, I miss using it  😞

[MplsCustomer · Accepted solution]

@joegreendude 

Since your camera should be within the 1-year-warranty, you might be able to contact Support and get a replacement: https://support.google.com/googlenest/gethelp?hl=en

Unfortunately, Google Nest does not sell spare parts.

The customer on this thread found a third-party solution:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Outdoor-Magnetic-Base/m-p/26691

[janthadeus]

Hi folks,

Checking in — did you get in touch with our support team as suggested by MplsCustomer? If so, how did it go? Let me know if you need more help.
 

I appreciate the help here, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey joegreendude,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT