Camera feed not available

[Kaprione5]

My nest hubs keeps losing the feed from my nest camera. It’s been doing this from time to time since we got it, but it seems to be getting worse. Sometimes it says it’s connecting and then it goes to a gray screen. The cameras are working find on the nest app and my google app. It answers my questions correctly and displays what I ask it from the internet. It’s just the camera connection that it seems to lose. Could it be an internet problem?

[Brad]

Hey there,

Thanks for bringing this up to me, I'd love to take a look into this for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[janthadeus]

Hello Kaprione5,
 

Checking in — how’s it going? Did you get a chance to restart your device as suggested by Brad? If so, how did it go? Let us know if you need more help.

I appreciate your help, Brad.

Thanks,

JT

[Kaprione5]

Yes, I restarted them,( I have 2 hubs and they both do this) but it’s made no difference. I am constantly asking google to ‘stream driveway camera’.  

[Brad]

@Kaprione5

A Factory Reset can be beneficial when a typical restart doesn't quite do the trick to resolve what you're experiencing. This is helpful if it ever freezes, has connection problems, or isn't working normally. 

Before you factory reset your device, please be aware:

• Your camera’s personalized settings will revert to default settings.
• Your camera’s entire video history and snapshots will be deleted. Once your video history and snapshots are deleted, they’re gone forever. They cannot be recovered. We do not keep backups.

Please let me know if you have any follow-up questions or concerns. 

Best regards,
Brad

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT and Brad.

Thanks,
Archie

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Thanks for your help, JT and Archie!

Best regards,
Brad